Update Receiving Hours

By adjusting your delivery window through our customer portal, you gain control and flexibility, helping to streamline your operations. If you need further assistance or have any questions, our customer support team is available to help.

We'll walk you through the step-by-step process to set up receiving hours for each one of your locations.

Please be aware that selecting a narrower window will involve an Appointment required accessorial fee, which is based on your negotiated rates.
Only customer user accounts with administrator privileges are able to specify receiving hours.

Improved Operational Planning: Tailoring your delivery window allows for better resource and inventory management at your receiving facilities.
Enhanced Visibility: Knowing your delivery times more precisely helps in planning the workforce needed for unloading and processing goods.
Greater Flexibility: Adjust your delivery schedules to suit your business hours, minimizing downtime or the risk of missed deliveries.

Step 1: Log Into Your Customer Portal

Visit https://my.xgsi.com and access the customer portal by going to using your provided credentials. If you do not have these, please contact our customer service team for assistance by using our chat feature.

Step 2: Navigate to the Delivery Management Section

Once logged in, locate your name in the top right corner, and click on the Company within the navigation menu.

Step 3: Select the Account you want to review or modify

Click the Account tab to display all your accounts, then select the account to review by clicking on it. If you are already logged in, you may go directly to the Account tab by clicking this link.
Important: If you have multiple accounts, each account will need its own receiving hours configured.

Step 4: Specify Your Preferred Delivery Window

Click the Receiving Hours tab to display configured delivery hours.
Important: Please be aware that selecting a narrower window will involve an Appointment required accessorial fee, which is based on your negotiated rates.
Enter your desired start and end times within the fields provided. Note that the system will automatically default to your current tariff-based time window. If no times are displayed, the account defaults to 8 AM to 5 PM as per the XGS tariff.

Step 5: Confirm Your New Delivery Window

Click the Save button to confirm the changes to your delivery window. Ensure that your updated receiving hours are displayed for the days you have indicated.

Step 7: Accessorial fee

It’s important to know that any changes to the receiving hours will now include an accessorial fee of Appointment Required.

Plan Ahead: The more notice you can provide for your narrower window, the better we can accommodate your request.
Monitor Communications: Keep an eye on your inbox for confirmations or any needed follow-ups from our team regarding your delivery adjustment.